Four Pilot LLC
Terms & Conditions
The service
Four Pilot Ads is operated by Four Pilot LLC ("Four Pilot"). A client buys a monthly advertising package. Four Pilot places and manages ads for the client on the advertising platforms included in that package and shows the client their campaign and leads at app.fourpilot.com.
Packages and payment
Packages are month to month. The first month is paid when the client signs up; the campaign's service month starts when the campaign goes live, and the package renews about two days after that month ends unless the client stops the renewal before then. A client may move to a higher package at any time and pays the difference for the current month. A lower package takes effect from the next month. There are no refunds, and the current paid month cannot be ended early. Card details are handled by our payment processor on its own page.
What Four Pilot does and does not promise
Four Pilot places ads with reasonable skill across the channels in the client's package. Placement is steered across those channels; no channel is promised on every day. Four Pilot does not promise a number of leads or a business result.
Name, marks and the platforms' rules
The client authorizes Four Pilot to use the client's business name, logo and marks in the ads and landing page made for them, and to act on the client's behalf with the advertising platforms in the client's package: to open an advertiser account in the client's business name under Four Pilot's manager account, to accept each platform's advertising terms for that account on the client's behalf, to complete the platform's advertiser identity verification with the business details and documents the client provides, to pay the platform for the client's ads out of the client's package, and to create, change and pause the client's campaigns. Each platform's advertising policies and agreement apply to the client's ads, and Four Pilot applies them to every ad; an ad or page that a platform refuses is changed rather than run. The client is responsible for the accuracy of what it asks us to say about its business, its prices and its licences.
Spend, performance and your account
The client's dashboard shows each campaign and every lead, and the platform's reported spend and clicks for each campaign once reporting is connected, at least monthly. The management fee and the share of the package that goes to ad spend are stated when the client signs up and again on request. On request, Four Pilot gives the client the customer id of their advertiser account on each platform and access to that account. Four Pilot is an independent agency and is not affiliated with or endorsed by Google or Microsoft; Google Ads and Microsoft Advertising are trademarks of their owners.
SMS Terms
Clients may choose to receive text message notifications from Four Pilot Ads. These are account notifications, such as a text when a new lead arrives from the client's ad. Message frequency is one text per event. Message and data rates may apply. Reply STOP to cancel at any time; reply HELP for help or contact cto@fourpilot.com. Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of purchase. See our Privacy Policy for how we handle your information.
Accounts
A client signs in with a one-time link and a passkey. The client is responsible for who they let use their account.
Changes and contact
Four Pilot may update these terms; the current version is always at fourpilot.com/terms. Questions: Four Pilot LLC, 1209 Mountain Road Place NE, STE 13148, Albuquerque, NM 87110, United States, (505) 201-4931, cto@fourpilot.com.