Four Pilot LLC
Privacy Policy
Who we are
Four Pilot LLC ("Four Pilot", "we") is an advertising agency. Clients pay us to place and manage ads on AI platforms and other online platforms on their behalf through our Four Pilot Ads service. This policy covers fourpilot.com, the Four Pilot Ads service at app.fourpilot.com, and the text messages and emails we send to clients.
What we collect
From clients: the business name, the contact person's name, email address, and, if the client chooses to receive text alerts, a mobile number and the record of that consent. We also keep the package chosen, payment status, and the dates of service. Card details are entered on our payment processor's page and never reach our systems.
From people who answer a client's ad: the name, phone number or email, and message they type on the campaign's landing page. This information belongs to the client whose ad they answered and is shown only to that client and to Four Pilot staff.
From everyone: ordinary server logs needed to run the service.
How we use it
To run the client's campaign, to show the client their leads and account, to send the client sign-in links and account notices by email, and, when the client has agreed, to send the client a text message when a new lead arrives. We do not use this information for any other purpose.
Advertising platform accounts
We run each client's campaigns in an advertiser account opened for that client, in the client's business name, under Four Pilot's manager account on Google Ads and Microsoft Advertising. Our systems reach those accounts through the platforms' programming interfaces: through them we create and change campaigns, keywords and ads, and read how they perform: impressions, clicks and cost. This is data about the campaign, not about any person; the platforms do not give us the identity of people who see or click an ad. To open and verify a client's account we give the platform the client's legal business name, address, phone, website and, where the platform requires advertiser identity verification, the business documents the client provides us for it. The credentials that let our systems reach the accounts are encrypted at rest in Microsoft Azure, in the United States, and are never shown to clients or staff. A client may ask us at any time for their account's customer id or for access to their own account; we do not sell, redistribute or disclose account data from either platform except as needed to run the client's campaign. Campaign data is kept while the client is with us and for up to one year after the last campaign ends, for records and invoices, then deleted; a client can ask for earlier deletion at cto@fourpilot.com. A staff member who signed in to Microsoft Advertising for Four Pilot can withdraw that consent at account.live.com/consent/Manage or myapps.microsoft.com.
AI
Ads and landing pages are drafted by AI models that run in Four Pilot's own Microsoft Azure environment, from the client's brief and public website. A member of our staff reviews every ad before it is submitted to a platform, and the client approves their landing page before it is published. Where a platform or the law requires it, we mark ads as made with AI. Information about people who answer an ad is not sent to an AI model.
Text messages
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messages from Four Pilot Ads are account notifications, one message per event, sent only to clients who agreed to receive them. Message and data rates may apply. Reply STOP to stop receiving texts and HELP for help.
Who sees it
Four Pilot staff, the service providers that host our systems and deliver our emails and text messages, and our payment processor, each only as needed to run the service. We do not sell personal information.
Your choices
A client can stop text alerts at any time by replying STOP or by asking Four Pilot staff. A client can ask us to correct or delete their account information by writing to cto@fourpilot.com.
Contact
Four Pilot LLC, 1209 Mountain Road Place NE, STE 13148, Albuquerque, NM 87110, United States. Phone (505) 201-4931. Email cto@fourpilot.com.